No Returns & No Exchanges Policy
At Elite WA Basketball, Game and training uniforms are custom-made to order specifically for each customer. Because of this, we are unable to accept returns or exchanges once an order has been placed.
Custom-Made Products
All apparel and merchandise are produced based on the specific size, design, and customization selected at the time of purchase.
Once production has commenced, orders cannot be changed, cancelled, returned, or exchanged.
Sizing Responsibility
Customers are responsible for selecting the correct size before placing an order.
We strongly recommend referring to the provided size charts before purchase.
Incorrect size selection does not qualify for a return or exchange.
Faulty or Defective Items
We take pride in the quality of our products. If you receive an item that is:
Please contact us within 2 days of receiving your order with clear photos and order details. Where a genuine fault is confirmed, we will arrange a replacement at no additional cost.
Australian Consumer Law
This policy operates in accordance with the Australian Consumer Law. Your rights are not affected if a product has a major fault.
Acknowledgement
By placing an order with Elite WA Basketball, you acknowledge and accept this No Returns & No Exchanges Policy.
