Elite WA High Socks

No Returns & No Exchanges Policy

At Elite WA Basketball, Game and training uniforms are custom-made to order specifically for each customer. Because of this, we are unable to accept returns or exchanges once an order has been placed.

Custom-Made Products

• All apparel and merchandise are produced based on the specific size, design, and customization selected at the time of purchase.

• Once production has commenced, orders cannot be changed, cancelled, returned, or exchanged.

Sizing Responsibility

• Customers are responsible for selecting the correct size before placing an order.

• We strongly recommend referring to the provided size charts before purchase.

• Incorrect size selection does not qualify for a return or exchange.

Faulty or Defective Items

We take pride in the quality of our products. If you receive an item that is:

• Faulty

• Defective

• Incorrect due to our error

Please contact us within 2 days of receiving your order with clear photos and order details. Where a genuine fault is confirmed, we will arrange a replacement at no additional cost.

Australian Consumer Law

This policy operates in accordance with the Australian Consumer Law. Your rights are not affected if a product has a major fault.

Acknowledgement

By placing an order with Elite WA Basketball, you acknowledge and accept this No Returns & No Exchanges Policy.